Mountain Bike Routes Maps & Guides


BikeMaps Privacy Policy

Our business is selling items in our online shop and to do this we need your details to process payment and send out the orders. We do not pass your details to any other organisation. Here are the details of our privacy policy:

Mailings

On our checkout we have a button for customers to select if they wish to opt in to receive our email marketing with discounts and news. On each mailing there an option to opt out of further mailings. For those that opt in we keep emails to a very low level. For example for the period January-May 2018 we sent out 3 mailings. If you opt in we do not pass your details to any other organisation.

The shopping cart

This is provided by Romancart.

This means that Romancart processes and records data inputted into the shopping cart. Their data policy is as follows:

The "Data Protection Legislation" refers to European Directives 95/46/EC and 2002/58/EC, and any persuant legislation including the General Data Protection Regulation, Regulation (EU) 2016/679.
"Personal Data" refers to identifiable data processed by RomanCart relating to an individual interacting with the RomanCart service.
RomanCart acts as a "Data Processor" in the context of the relevant legislation. 

a) RomanCart will process the personal data only for providing the services for BikeMaps. If RomanCart is required by law to process the data for any other reason then if appropriate BikeMaps will be contacted in advance of this processing.
b) Data is stored by RomanCart in the UK.
c) If RomanCart receives a complaint from a Data Subject or Supervisory Authority regarding the processing of Data then BikeMaps will be contacted with this information.
d) RomanCart will contact BikeMaps if it becomes aware of any accidental, unauthorised or unlawful processing, disclosure or access to the personal data.
e) RomanCart ensures that anyone with access to the personal data does so only as required and is bound by a confidentiality agreement to prevent disclosure of the personal data.
f) At the merchants request RomanCart will mark data for deletion and will remove the data as soon as possible after the request is received. At the same time as the request for removal, BikeMaps may request a copy of the data be sent to them by a secure means before removal.
g) If a cart is not upgraded and is not logged into by the merchant for 6 months and has made no sales during that period, RomanCart may close the cart and remove any data relating to that cart - including personal data

After an order on BikeMaps is completed, BikeMaps receives an email from RomanCart detailing the data you entered on the Shopping Cart page after you confirmed the item(s) in your basket:
• Name
• Email address
• Card Address
• Delivery Address
• Telephone number if supplied
• Item(s) ordered

Name is used to identify you.
Email is used to send you confirmation of the order and notification of despatch.
Your address is required for by the Payment system, and for us to post your order.

These details remains within the emails only, we do not extract this data into a database and it is only BikeMaps staff who have access to these emails. The emails are a means by which we can track back to previous purchases should you have an queries. They are used for no other purpose. They will be stored as emails indefinitely unless you contact us and request us to remove all emails for your email address.

Should you wish us to erase all your past data please : Contact us

On-line Payment Processing

Personal ‘purchasing details’ such as your card number are securely and privately held by our Online Bank ‘PayPal Braintree’ and 'PayPal' and are not seen or available to BikeMaps.

Security Information:

Braintree Security Information

Braintree Customer Data Protection (pdf download)

PayPal Security

Contacts:

PayPal Contact

Braintree Contact

Telephone Orders

If you phone us to give your order we input your card details straight into our payment processor (PayPal Braintree - see above). BikeMaps does not record or store card details.

 

Cookies

As with all shopping carts we use cookies. These are essential for the shopping cart to work and are as follows:

"RMNCTCKC" - used to tell if cookies are enabled (Does not hold user identifiable information)
"CTAB" - used to tell if a cart has been abandoned.
"RomanCart" - If you click on the optional 'remember my details for next time' option on the checkout this cookie will remember your name, address, email and telephone (if supplied). This is just to make it easier if you shop with us again. It only remembers the information on your computer ie it does not pass the information to us or any third party.

We also use Google Analytics web management cookies. No personal information is collected about the user. The cookies collect information in an anonymous form, eg the number of visitors to our site and which of our pages are most popular.

Google Analytics Cookie names

__utma

__utmb

__utmc

__utmz

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics.

Cookies set by Google Analytic
Google Analytics opt-out browser

Conversion Tracking of Our Web Adverts

We use conversion tracking to monitor the performance of our web adverts. When a customer clicks one of our ads on Google or selected Google Network sites, a temporary cookie is placed on the customer's computer so a conversion can be recorded if the customer purchases a product. No personal information is collected about the user. The only information we receive from the conversion tracking is a conversion information eg in a period of 30 days there were 10 sales when customers clicked on a particular advert and then proceeded to purchase a product from our shop.


Facebook   Twitter