Mountain Bike Routes Maps & Guides

IT'S TIME FOR ADVENTURE

FREE UK SHIPPING

BikeMaps FAQs

Contacting Us

BikeMaps, Active Maps Limited, Ruskin Chambers, Drury Lane, Knutsford, Cheshire WA16 6HA
Tel: 01565 750049      


Delivery

Our aim under non-pandemic circumstances is to despatch orders on the same working day up to 4pm. And we are very good at this. Currently we are in Tier 5 lockdown which is looking likely to last until mid February. During this time we still expect to despatch most orders the same day but it is likely there may be a small delay of 1 or 2 days for some orders. We hope for your understanding during these difficult times. Please keep safe.

UK Orders

When you are on the checkout we have the options:

Free UK delivery - this uses Royal Mail second class post and aims to get to you in 3 working days or less.

First Class - there is a small cost to upgrade to first class post. The cost will depend on what is in your basket and is shown by clicking on the fist class option. First class has a very good chance of reaching you next day but it is not guaranteed.

Overseas Orders

Please change your country on the basket page. We only deliver to countries in the drop down list.

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About BikeMaps

We share your passion for mountain biking and want this reflected in everything we do (such as the detailed information about products we have on the web site through to despatching orders very fast, and to us being easy to contact).

You can easily and quickly contact us by phone us or email. And we like to talk; so if you have any questions about something on our site, or need any help or advice then please get in touch.


Downloads

We have various route files for GPS units which are available for download.

Thes files will be available for immediate download after payment has been completed.

After payment you will be presented with a transaction complete page which includes a link to download the files. The link will also be sent in the order confirmation email. Download links remain active for 48 hours after placing an order.

Please note we can not accept returns for any download item.


Payment

Payment is fast, easy and secure.
You can pay using a debit card, credit card or PayPal - whichever you prefer - just clck on the appropriate button when checking out.

We accept:

MasterCard, Visa, Switch and Solo.
payment cards

and we also accept payment by PayPal

Additional Options


Order by phone?

Yes, during the day, mid week. Tel: 01565 750049.


Cancel an order

No problem at all. Just give us a phone or send an email with your order details.

If by the time you cancel the order we have not posted it then we will issue an immediate refund. If we have posted the order then we will issue a refund on return of the order - see below for further information.

After we have despatched your order you still have the right to cancel it as follows: under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase where the item has been unsealed.

To cancel your order that has been sent to you, please pack the relevant item securely and send it to us with receipt so that we receive it within 7 working days after the day of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service when posting items back to us. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Also see below for our full returns policy with information on when it is possible to return items to us after 7 days.


Returns policy?

Click to see our returns policy.


Privacy & cookie policy ?

Details here


Feedback

It is good to hear if we are doing something you like, likewise if we are doing something that you don't like then we want to put it right.


Others questions

Please phone us (01565 750049) or send us an 


 

Special Delivery Restrictions

Royal Mail Special Delivery can’t guarantee delivery by 9am to the following postcode areas:

AB30-39, 41-45, 51-56
BD23-24
BT 35, 44, 47, 51, 53, 54, 70-71, 76, 77, 81, 92-94
DG 9 (7&9)
FK 17-21
GY 1-9
HG 3
HS 1-9
IM (all except IM1)
IV (all except IV1)
LA 18, 20
LD 1-4, 6
LN 4-6, 10
KA 27,28
KW All
PA 20-49
PH 15-50
PL 29 (3)
PO 30-41
SY 25
TR 12-13, 17-26
YO 41, 43, 51, 60-62
ZE 1-3

Delivery is by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula

HS8 Erisksay
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA20 (0&9) town only

PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)

Delivery is within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Delivery is within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna


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